Customer service CV example

Customer service CV example that passes ATS screens.

A full customer service CV sample with the channels you handle, the systems you use and the results you produced — phrased the way support recruiters and parsers read them.

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CRMEscalationsCSAT
ATS score92 · strong

Sample customer service cv

This is the Modern template with a sidebar — one of 23 A4 layouts in CinnoVate.

LEAH BENNETT
Customer Service Team Leader
CONTACT

leah@mail.com
+44 7700 900187
Glasgow, UK

SKILLS
ZendeskSalesforceLive chatComplaint handlingCoaching
STRENGTHS

Multi-channel support
De-escalation

SUMMARY

Customer service professional with 6 years across phone, email and live chat in retail and telecoms. Handles complex complaints end to end and now leads a team of 8 advisors on quality and response times.

EXPERIENCE
Customer Service Team Leader2022—Now
Carrow Retail

• Leads a team of 8 advisors across phone, email and chat
• Runs weekly quality reviews and new-starter coaching
• Owns escalated complaints through to written resolution

Customer Service Advisor2020—22
Vantel Communications

• Handled 60+ contacts a day across three support channels
• Kept first-contact resolution consistently above team average

EDUCATION

A-levels · Business, English, Psychology
Hillpark Academy · 2018–20

Want this layout? Open it in the builder and replace the sample with your own history.

What makes this CV work

Hiring managers and ATS parsers look for the same signals. This example covers both.

✦

Channels named

Phone, email and live chat are listed explicitly, because ads specify channel mix and parsers match those exact words.

✦

Systems listed

Zendesk and Salesforce sit in the skills panel — helpdesk tooling is one of the most common hard filters in support hiring.

✦

Volume and quality

'60+ contacts a day' and quality reviews show both throughput and care, which is exactly the balance support managers screen for.

How to tailor it to the job ad

Paste the posting into CinnoVate and the ATS checker compares your CV against it.

1

Match the sector

Retail, telecoms, finance and healthcare support have different expectations — say which you have worked in near the top.

2

Name their helpdesk

If the ad says Zendesk, Freshdesk or Intercom and you have used it, make sure that exact word appears.

3

Give a measurable result

Response time, resolution rate, satisfaction score or complaint volume beats 'provided excellent customer service'.

Start from this example.

Edit the sample in the builder, run the ATS check against your target role, and download a PDF.

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